Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Hannah Campagna
"Hi Dawn,

Just wanted to say thanks for all your help today with the purchase. Sorry it wasn't a budget busting amount of money (probably won't help get you your Xmas bonus...) but I'm really looking forward to handing the micra over to my sister!

I can't thank you enough for your patients and help, you are a credit to your employers."
Mr Rivett
"Just had a smart repair done at the Paragon, job was exceptional and was impossible to see where the damage had been. They even washed the car and cleaned the interior. What service. I even said to the wife how impressed I was."
Louise Emmerson
"Best customer services I've received from a garage, was kept well informed by Amanda during a problem I had with my car. Would def recommend and use again."
Peter Robinson
"Gary thank you for the excellent service, as usual, given to Jane by Paragon today. After 15 years, dealing with Paragon both for car renewals and servicing I have found all aspects of service and support to be more than exceptional. Business of the decade - Highly recommended to anyone"
Helen Barnes
"The most friendly garage I have ever bought a car from.
A really family atmosphere and nothing is to much trouble ,
Would definitely recommend Paragon Motors to anyone"
Nicola Helsdon
"Thank you to Paragon Motor Company for their support today. As always very accommodating, such a lovely team of people"
Kevin Oughton
"A very honest and trustworthy and professional service. The bigger companies could learn a lot from them. Would happily recommend them with no worries"
Claire Hunt
"Excellent customer service no matter who you speak to. Would thoroughly recommend them, and have on several occasions. Good quality vehicles"
James Carney
"I have used Paragon regularly over the years ever since they set up back in 2000. Always had good service from them with an honest, up front policy of letting me know whenever they discovered an issue with my car during servicing to discuss the options before proceeding further. Not necessarily the cheapest but certainly not the dearest in the area but in my opinion they offer the best value for money"
Clair Bartram
"Wonderful service today from Dawn. Loved pulling the red sheet off my new car and the thank you flowers were beautiful"
Joe Ruskin
"Thank you Gary, Ben and Team, for the great customer service I received, and thank you for the lovely surprise with the flowers, love my new car..."
Ken & Wendy Love
"My Husband and I would like to thank everyone who helped to get our car on the road, you were so caring and kind we really appreciated it. We don't remember ever having such service like that before"
Carl Julie and Jamie Smith
"Good evening. Last weekend my wife, my son and I dropped into Paragon to look at a car which my son had seen in the newspaper for sale. We test drove the car and my son decided to buy it. As we were leaving my wife spotted a car which took her fancy and we test drove this car as well and ended up buying two cars. It was arranged for us to collect both cars this afternoon. This morning I was contacted by the garage to say that there had been a slight issue with the ability to pay by card due to the high wind which had caused damage to the telephone lines. I managed to get a back cheque sorted and we all arrived at 1650 to collect both cars.

The purpose of this email is to say thank you for your excellent service from walking Into your showroom last Saturday to leaving tonight with both cars. Mark dealt with us and he was outstanding. He was not pushy, he was fair, he did a good deal and I have to say this has been the easiest and best service I have ever had in the past 25 years of buying cars. We ended up selling the car we planned to trade in and this was not an issue and Mark then gave us the tax for our new car. Today we were also dealt with by Ben who was equally as helpful. All documentation was prepared prior to arriving with just a few signatures to complete and we were sorted.

My wife had flowers and my son had a bag of emergency equipment which was thrown in at no additional cost, what a nice touch that was.

Team Paragon thank you for your outstanding service we will certainly be coming back to you in the future"¦. You're simply the best!

All the best and thanks again

Carl Julie and Jamie Smith"
Andrea Davies
" To All staff at Paragon I just wanted to say a very big 'Thank you' for your help and guidance in buying my new Kia. I am over the moon with her!"
Margaret Beswick
'Thank you Ben for your work in the handover of our new B-max. I'm not good at changing cars especially when in close succession! An extra thank you for the beautiful flowers (again!)"
Mr Smith
"Hi Ben, Just to say thank you for a excellent car buying experience, In my 50 years of car buying you are top of my list, and your Company,i am sure,appreciate your man management and expertise skills in the Motor trade. Thanks once again, and my wife Maureen sends you a special thank you for the Flowers, Kind Regards John. ."
Jenny Sewell
"Many Thanks to you all at Paragon, I am over the moon with my new car. The service I received was amazing, the flowers were just beautiful and when thinking I will have to go and fill up with petrol I notice the tank was half full any other garage would give you enough to get home with but this will last me a couple of weeks. Thanks 10/10 and I will be back for more of this wonderful service when required."
Eleanor Harrod
"Hello Mark and Stuart
Just a quick note to say thank you all so much for your help with our Kuga breakdown and your quick response to our dilemma. And when you returned it it was all washed and cleaned! How delightful that this kind of service still exists today! Once again very many thanks and we would certainly recommend you.
Eleanor Harrod"
I want to thank Paragon Motor Company and staff for such a great service that I received purchasing a car .Over the many years I have bought cars from different dealers . Not one of those come close to the professional service I received . The presentation of the car and the welcome I received as I walked through the door , was as though I had just purchased a brand new Rolls Royce . I felt like I had just won the lottery . So thank you once again for making my day so special

My very best regards

Mr Smith
Thank you to Ben for your outstanding customer service today when my dad purchased his car ..explained everything in detail .and all the lovely touches when we collected the car.
my dad is made up
Thank you all from Robert and myself xx
Mr & Mrs Fincham
To Gary and all your staff Collected Dawn\'s Corsa this morning. What an experience. Never been treated as like that before, anyone would think we had purchased a Roll Royce. Absolutely brilliant. Can\'t Terry enough or the rest of your staff for the time and exemplary service. To have a vehicle \"unveiled\" with a bouquet flowers in the boot was \"mind blowing\" . Thank you again . Would recommend you to anyone.
Richard and Ruth Brooke.
"To Terry Thomas. ---- many thanks for service you gave in dealing with our purchase of a Ford B Max,which we collected today, in this day and age it was nice to have such a great standard of service -----the vehicle unveiling and flowers provided was a nice way to finish. once again thanks and we will recommend you to other people looking to purchase a car."

Linda Garrison
"What can I say!!!!! Last Saturday a damsel in distress arrived at the garage, car would not move and stuck on Lynn Road, and these fantastic knights in shining armour appeared Ben Collins Stuart Precey Mark Griffin Stuart Sage what a credit to your company, I was made to feel comfortable and safe with refreshments thrown in, thank you to each and every one of you, I really appreciated it - don't know what I would have done without you, if I have forgotten anyone thank you also !!!!"
Derek, Lesley and Chloe
"To Gary + Mark + All the fantastic staff you have at Paragon

We would like to say a big THANK YOU for getting us the Vauxhall Mokka S.E & at the colour we wanted and at the price we wanted to pay was the icing on the cake. A big thank you from Lesley for the beautiful bunch of flowers in the boot. Many thanks to all"
Brian Revell
"Having just collected my wonderful Vauxhall Corsa,I would like to thank everyone at Paragon for making my purchase such an enjoyable experience,especially Ben who could not have been more helpful and informative.I think the service you offer is second to none and would highly recommend you to anyone."
Ashton Quince
"Best of the best! Very helpful and very nice staff! My Astra van went in on a Monday morning as their was a problem with it starting I took it to them on an unexpected visit and they had managed to diagnose the problem fix it and wash it for me all in the space of half a day they even give me a lift home when I dropped it off in the morning! Reasonable prices too! You get your money's worth, would recommend to anyone, cheers guys!"
"I like to say a big thank you to all the staff at Paragon. You made my day when I collected my car. Beautiful surprises and first class service throughout. I will not hesitate to recommend you to anyone looking for a car ... "
Joanna Bailey
"I picked up my new car today and so pleased with it thanks very much to ben who has helped me get it all sorted with amazing customer service very helpful ��will be recommending you to everyone I speak to thanks again."
Vicky Welbourne
"Collected the third car today that we have purchased from Paragon Motor Company. Outstanding customer service as usual. Informative, friendly and helpful. Huge thanks to all of the team!"
Richard Swain
"Many, many thanks to you and the team for the way we were treated on collecting the car. Our grandchildren were thrilled at the unveiling and my wife, Janet, loved the flowers. I have still much to learn on all the gadgets despite your full explanation. You have a very satisfied customer."
Linda Thorne
"An excellent customer service, always been more than happy with them. Highly recommend."
Molly Agnew-Griffith
"Just picked up my first car! The best experience of buying anyone could ask for! I was greeted with a welcoming sign when picking it up, a showroom unveiling of my car and a bouquet of flowers in the boot! The service was incredible! I look forward to future dealings with the marvellous staff at Paragon!�"
Kelly Thomas
"I had my car MOT by Stuart a very experienced technician and he did a great job. It's really reassuring to find an Team of people that put safety of the customer first. Thank you so much for the continued care you show and excellent service you provide."
Dave & Pat Allen
Mark, Gary & Crew
"My Wife and I would like to say a big Thank You for the service we received buying our new B-Max. You make people feel very special and that goes a long way. Valet and flowers Smashing, so well done to you all"
" Terry Thank you for getting me the car I asked for. I very much appreciated your help and I absolutely love it, so once again THANK YOU"
Nicola Dobson
"Collected my new car today and had my old car serviced and MOT'd since moving into the area last year. Always good quality work at a fair price. Ben handled my part exchange and sale and made the whole process a doddle, working with me at my convenience. I have no qualms in recommending the company and the staff there. Many thanks to the whole team at Paragon."
Jill Whittingham
"A very big thank you to you all at Paragon garage especially Ben Collins who looked after us when we bought our car. It was a special moment when you have the car unveiled in front of you and then handed a beautiful bouquet of flowers, thanks so much to Gary and the whole team. First class service."
Roy Cooper
"I have just picked up my new car , absolutely brilliant service, car is just fantastic. They have done a great job. Thanks to Gary and all the team especially to Ben who helped me through the purchase and nothing was to much trouble."
Lydia Collins
"Had my 2 year old Corsa Limited Edition serviced today, just wanted to say thanks to James and the Service team for getting it booked in really quick and letting me use a car while mine was in, brilliant customer service 5 star!!"
Paul Clark
"Collected my first purchase from Paragon today and I have to say I'm delighted with my purchase and the service received.

I've dealt with Ben Collins with all my cars for the past 7 years and nothing has changed this time - ever the professional and he found me a car to suit my needs and budget.

Paragon itself has a friendly atmosphere with everything geared to help the customer and make them feel welcomed. To have your new car unveiled in front of you and be given a bunch of flowers for my other half shows the care that this family firm has. I look forward to more business with them in the future!"
Rita Perry
"Made buying a new car a pleasure.Ben was so helpful nothing was too much trouble. Would highly recommend paragon motors"
Rob Mason
"We collected our daughter's car yesterday the customer service was fantastic from start to finish you really made her day.Thanks to all the team"
Jo Hicks
"Not only am I proper chuffed with my new car but the service from Paragon in particular from Gary was excellent 😀 Lovely touch with a surprise bouquet of flowers in the boot! Would highly recommend this family run business and I will return in the future 😀 Thanks team Paragon"
"Many thanks Gary for sorting me out with purchase of car
recently this is my third car from paragon wish you and your team continued success"
Corinne Egginton
"We took our car there as a fault had come up on the dash. It was quickly solved and rectified at a good price. Excellent friendly service"
Lisa Manning
We've just collected our new car and we are thrilled. Wonderful service from Gary and felt very looked after. Thoroughly recommend Paragon, you don't feel pressured or 'sold to', you feel like a valued customer.
Brian & Rassa
"We would like to express our sincere gratitude and thanks for the service, courtesy and patience when dealing with our car at Paragon. Albeit not a Vauxhall, the Paragon team dealt with all issues with high technical skill. We wish all the team a very Merry Christmas and a Happy New Year!!"